Slow/hanging downloads during sync

[tbm72]

Somewhere in an MMA update from maybe a month or 2 back I noticed that sometimes during wifi sync that tracks would often sit on the transfer/downloading screen for several minutes while a track is downloading and there is no progress in the download bar. Then after a couple of minutes the track will suddenly finish downloading. Then several others might download quickly until it gets stuck again for a few more minutes. During the pause there's no movement in the progress bar or download percentage at all, almost like it's frozen. Then it will suddenly clear and finish downloading really quickly. There's no issue with my wifi connection and it happens randomly on different tracks but some download fine.

[Peke]

Hi,
It is very possible that MMW is doing Conversion which stalls sync till. Another issue is that after prolonged syncs WiFi Adapter gets into safe mode and cuts Bandwidth. I had such issue wheer long WiFi Sync/copy heat up phone and it stall/throttle for some time and then resume normal speed.

[tbm72]

Hi,
It is very possible that MMW is doing Conversion which stalls sync till. Another issue is that after prolonged syncs WiFi Adapter gets into safe mode and cuts Bandwidth. I had such issue wheer long WiFi Sync/copy heat up phone and it stall/throttle for some time and then resume normal speed.

I don't think it can be conversion because I have all the 'Convert the following formats when syncing...' options unticked in the device sync profile, so nothing should be being converted.

My PC doesn't actually have a wifi adapter or do you mean the phone's wifi hardware?

It also seems to have only started happening recently, in a MM update from sometime in the last couple of months. Never saw this issue before that.

[Peke]

Ludek would say, create full debug log and also send few MAM logs so that Martin can look at those too

[rusty]

To clarify Peke's last comment. If you're able to replicate this issue by syncing a small set of tracks so that the logs aren't too large, can you generate logs for both MMW and MMA for a single sync operation?

i.e.
1) a)
- Install the debug version of MediaMonkey: https://www.mediamonkey.com/sw/MediaMonkey_Debug.exe
- Download the DbgView application from: http://technet.microsoft.com/en-us/sysi ... s/bb896647
- Run DbgView (if the bug triggers a system freeze, set DbgView to automatically save the log to a file via File > Log to File...)
- Run MediaMonkey

2)
- Run MMA, replicate the bug by initiating Wi-Fi sync for a small playlist that replicates the issue.
- In the menu, tap Help > Send logs) and share the log ID here.

1b) On the windows PC:
- While the sync was happening, you should have seen logs being generated in DbgView (if not, retry running DBGView as Administrator)
- Save the log messages from DbgView to a file, compress it (ZIP, RAR) and send it to us via the helpdesk. If the file is too large ( > 2MB) then upload the file to a free file hosting service (e.g. DropBox, ufile.io, MediaFire, ...) and share a link to the file.

Thanks!

-Rusty