by rusty » Sat Mar 08, 2025 8:14 pm
To clarify Peke's last comment. If you're able to replicate this issue by syncing a small set of tracks so that the logs aren't too large, can you generate logs for both MMW and MMA for a single sync operation?
i.e.
1) a)
- Install the debug version of MediaMonkey:
https://www.mediamonkey.com/sw/MediaMonkey_Debug.exe
- Download the DbgView application from:
http://technet.microsoft.com/en-us/sysi ... s/bb896647
- Run DbgView (if the bug triggers a system freeze, set DbgView to automatically save the log to a file via File > Log to File...)
- Run MediaMonkey
2)
- Run MMA, replicate the bug by initiating Wi-Fi sync for a small playlist that replicates the issue.
- In the menu, tap Help > Send logs) and share the log ID here.
1b) On the windows PC:
- While the sync was happening, you should have seen logs being generated in DbgView (if not, retry running DBGView as Administrator)
- Save the log messages from DbgView to a file, compress it (ZIP, RAR) and send it to us via the helpdesk. If the file is too large ( > 2MB) then upload the file to a free file hosting service (e.g. DropBox, ufile.io, MediaFire, ...) and share a link to the file.
Thanks!
-Rusty
To clarify Peke's last comment. If you're able to replicate this issue by syncing a small set of tracks so that the logs aren't too large, can you generate logs for both MMW and MMA for a single sync operation?
i.e.
1) a)
- Install the debug version of MediaMonkey: https://www.mediamonkey.com/sw/MediaMonkey_Debug.exe
- Download the DbgView application from: http://technet.microsoft.com/en-us/sysinternals/bb896647
- Run DbgView (if the bug triggers a system freeze, set DbgView to automatically save the log to a file via File > Log to File...)
- Run MediaMonkey
2)
- Run MMA, replicate the bug by initiating Wi-Fi sync for a small playlist that replicates the issue.
- In the menu, tap Help > Send logs) and share the log ID here.
1b) On the windows PC:
- While the sync was happening, you should have seen logs being generated in DbgView (if not, retry running DBGView as Administrator)
- Save the log messages from DbgView to a file, compress it (ZIP, RAR) and send it to us via the helpdesk. If the file is too large ( > 2MB) then upload the file to a free file hosting service (e.g. DropBox, ufile.io, MediaFire, ...) and share a link to the file.
Thanks!
-Rusty