Registration failed: Key cannot be registered

MediaMonkey for Windows Gold license keys need to go through a validation process to complete the registration process. If you receive a message that the ‘Key cannot be registered’, it means that we don’t have a record of the license key/username that is attempting to register their Gold license. This can be because:

Our licensing system doesn’t yet have a record of your purchase (this is normally instantaneous)
Your key was changed at your request, and our licensing system doesn’t contain a record of the updated key
Your license is invalid

If this occurs, Gold functionality will remain active for 14 days, giving you time to complete the registration process. To complete the registration process:

Contact our helpdesk (sales) and open a ticket with the subject ‘Registration failed: key cannot be registered’
Provide us with your license username and key and as many unique pieces of information as possible to help us recover the order. e.g.:
- other e-mail addresses that you may have used
- e-mail you received containing the purchase/sales reference number
- a copy of the receipt

We try to deal with such issues quickly, and thank you in advance for your patience.

Applies to: MMW2024+